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Retail Business Review | Friday, November 04, 2022
A retailer is an individual or business that sells goods to the public in relatively small quantities for use or consumption other than resale.
FREMONT, CA: Retailers provide services to both Customers and Wholesalers. They are explained in detail as follows.
(A) Services of Retailers to Customers:
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1. Variety of Goods: Retailers keep various goods brands to support the customer's choice.
2. After-Sales Services: After-sales services are given for a particular period, called the guarantee period, for costly and durable goods like refrigerators, TV., etc. Such services create confidence in the minds of consumers for further purchases.
3. Regular Supply of Goods: The retailer stocks the goods sufficiently, which the customers require, and customers purchase the goods whenever needed.
4. Credit Facilities: Retailers provide credit facilities to the customer, which helps them grow sales and makes it convenient for the customers to purchase goods.
5. Home Delivery: The retailer provides home delivery service to the customers, which helps him to maintain a permanent relationship with the customers.
6. Information: The retailer is a link between the Manufacturer and the consumer. He gives valuable information from the customers to the Manufacturer so that he can modify the product based on the customers' tastes. Complaints about defects in goods, improper product functioning, constant breakdown, etc., invade manufacturers.
7. Local Convenience: Retailers are normally located near residential areas. Therefore, customers can buy the goods whenever they need them.
8. Improves Standard of Living: Retailers help customers increase their living standards by making all the latest types of goods available.
9. Sale of Perishable Goods: Transitory goods like milk, meat, fish, vegetables, etc., require quick distribution. Hence, the retailer provides this facility as per the customer's requirements.
(B) Services of Retailers to Wholesalers:
1. Create demand: Retailers draw consumers' attention towards new products and arrivals in the market via personal salesmanship.
2. Helps to Distribute: The retailer supports the distribution of perishable goods with a short life. He also executes assembling, grading, and packing function.
3. Marketing: Retailers sometimes carry marketing works for the wholesalers, i.e., handling transportation, solving shortage problems, advertising goods, etc.
4. Financing: The Wholesaler collects customers' orders and takes advances from them. Then places the order with the Manufacturer. The retailer gathers sales proceeds from customers and passes them to the Wholesaler, reaching the Manufacturer.
5. Attracts Consumers: Retailer makes advertise goods by displaying them in the showroom and thus promote sales. This activity directly supports the Wholesaler in selling the product.
6. Provides Information: The retailer provides information to the Wholesaler regarding the market and demand of goods by the customers, tastes of customers, etc.
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