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Retail Business Review | Thursday, April 21, 2022
Online retailing is already disrupting the industry. However, studies reveal that conventional retail stores will not leave their place too soon.
FREMONT, CA: With the start of this New Year, brick-and-mortar retailers are fastly looking for new paths to attract their customers and convert casual borrowers into repeat shoppers.
To lure customers, brick-and-mortar retailers have funded innovative technologies to propose improved shopping experiences that e-commerce cannot imitate.
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The following are prominent technology trends that retailers must regard for optimizing the in-store experiences of their shoppers.
Understanding customer needs and preferences
To unveil and leverage customers' behavioral insights, tech-savvy retailers finance smart technologies, including video surveillance and cameras, to improve their in-store offerings and learn more about their shoppers. Today, security cameras are above just mere surveillance cameras for monitoring break-ins. Rather, these security cameras can directly capture valuable insights and routines for driving strategy and decision-making.
The mastery of video surveillance to monitor foot traffic patterns and analyze consumers' responses at their physical locations helps the retailers get better information about the customer's plan to purchase. The technology captures everything, including customers' activities and replies, what thrills them, and what doesn't. This information gives retailers the power to increase sales associates' placement and in-store displays and develop individual promotions.
Besides, retailers are digging out new ways to spur extra revenue streams with more shoppers connecting to Wi-Fi when purchasing. They have already searched by growing captive audiences via Wi-Fi log-in splash pages, where they display coupons, advertisements, or other marketing materials to shoppers.
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Providing Wi-Fi for in-store shopper analytics
Every shopper equipped with mobile devices creates an opportunity to measure and evaluate customers' behaviors, patterns, and preferences.
Wi-Fi analytics allow retailers to interpret whether the consumer is a frequent visitor or not. For frequent customers, the analytics can provide useful insights about the amount of time they have spent earlier and where they spent it. This valuable data empowers retailers to tailor the customer's experience accordingly.
Moreover, analytics also help the retailers deploy a sales team at a precise time, thus reducing the annoyance of a hovering sales associate.
To stand out amid this fierce competition, conventional retail stores need to adopt new technologies and update their operating philosophy to maximize consumer loyalty, grow revenue, and establish a robust, future-proof technological foundation.
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