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Retail Business Review | Thursday, April 28, 2022
Here are a few ways retailers can enhance the in-store experience for the millennials
FREMONT, CA: There was a usual myth that millennials are the last active retail customers, and the brick-and-mortar retail industry will observe its doomsday very soon. Accenture quashes this
misconception, saying that around 82 % of millennials still choose to shop in traditional stores. Through the power of the intelligent, unified retail commerce approach, millennials have not abandoned conventional stores for online shopping. While their expectations and way of shopping might have changed, they are still the potential audience for the retailers. Having said this, the load of improving the customer experience downright lies on the retailers.
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Following are a few ways retailers can improve the in-store experience for millennials.
Uninterrupted Connectivity
Almost every chain retailer has apps and features like mobile checkout, wayfinding, and augmented reality (AR). It is noticed that buyers use their mobile apps while in the stores to find out the best products and easy checkout options. However, sometimes, due to the unavailability of cell services and poor network connectivity, buyers find it difficult to access their credit card rewards and coupons and cannot compare items with an app. Critical to this approach is making Wi-Fi connectivity available in the retail stores so that customers have a flawless experience in the store. On the other hand, retailers can apply the customer's data to make personalized experiences the later they visit the store.
Digital In-Store Experience
The unified shopping experience has captured the importance of retailers, shortening the distance between digital and physical domains. Retailers must provide an in-store experience that online shopping cannot deliver. Brick-and-mortar stores dare to offer a personal, hands-on experience of the store that digital stores cannot provide. Deploying innovative technologies like electronic shelf-labeling, AR/VR technology in the store, and virtual mirrors in fittings rooms can improve the customer's digital experience.
Personalization
By incorporating digital technologies into the stores, retailers have access to a large volume of data. The data collected through digitization must be utilized to make the customer experience unforgettable. Retailers are looking to understand their customers' preferences to exploit the ability to analyze the data transferred over in-store wireless networks.
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