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Retail Business Review | Tuesday, March 08, 2022
Last-Mile Delivery robots can help retailers improve customer service and differentiate themselves from competitors.
FREMONT, CA: Many multinational corporations and startups compete to develop mobile robotic units capable of autonomous and rapid delivery of small commodities, mail, and groceries. Last-Mile Delivery (LMD) robots come in various sizes, shapes, and propulsion systems. Examples include flying drones, unmanned ground vehicles, robots with legs, and even humanoids. They are designed to handle the final logistical phase of the delivery process or navigate the final few kilometers to the final customer. They can be deployed from either a stationary hub, such as a local store, or a mobile hub, such as a van transporting the robot units and releasing them from outside the congested residential area. They can operate both during the day and at night. Over fifty percent of goods' overall logistic delivery cost may be linked to the LMD process, which is the driving force behind this global investment trend.
There are numerous additional compelling reasons for the development of such robots. These consist of:
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Security and Convenience: The robots can be outfitted with a secure log-in system (e.g., a temporary authentication code) that allows only the intended receiver access. The consumer will be able to choose the most convenient delivery time and will have access to a real-time tracking system.
Speed and Efficiency: The ability to avoid traffic and share sidewalks with people or bicycle lanes enable LMD Robots to shorten the route to the destination and decrease the delivery time. Additionally, customers can choose precise delivery times (even outside the normal working hours). This reduces the risk of a failed delivery attempt resulting in the product being returned to the distribution center.
Environment: LMD Robots are typically diminutive. This means they consume far less energy than larger delivery vans. They do not generate energy from fossil fuels. This indicates that their CO2 footprint is considerably smaller than modern delivery vehicles. Using bike lanes or the sidewalk, they can also avoid traffic and optimize their route to the destination. Governments are beginning to enact environmental legislation that will likely include pollution taxes. This will increase logistics expenses, although LMD Robots may be exempt.
Quality of delivery: Customizable delivery units will improve the quality of delivery for products requiring specialized transportation, such as perishable foods and fragile goods. LMD Robots are compact and unattended. They can be outfitted with ad-hoc storage chambers (such as chilled or padded containers) that increase the likelihood that objects will remain in good condition throughout transit. Retailers may improve customer service and separate themselves from the competition by utilizing LMD Robots.
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