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Retail Business Review | Monday, January 30, 2023
Merchants can provide 24/7 customer service and extend the range of communication channels available to their clients by installing LiveChat in Square Online stores.
FREMONT, CA: “Business owners, no matter the industry, are looking for convenient software solutions that keep sales up and customers engaged while streamlining existing processes. That's what we have in our minds while building our product portfolio and also choosing partners to collaborate with. With Square, we share the same goal of building software that allows business owners to focus on improving their company's omnichannel operations. I'm sure that our software will become a driving force to improve merchants' communication with their customers," says Szymon Klimczak, CMO at LiveChat. LiveChat, a provider of software solutions for managing corporate communication, has integrated with Square, a reputable worldwide provider of software, payment processing, and hardware. The new service allows retailers to integrate the LiveChat software into their Square Online businesses with a single click from the Square App Market.
LiveChat is a full-service customer service platform that helps businesses capture leads and streamline purchasing. Today, more than 37,000 businesses in over 150 countries rely on the platform to interact with and engage customers.
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Square Online is an e-commerce website and online ordering platform that enables businesses to sell, fulfill, and process online payments. Square Online features everything a restaurant, retailer, or service provider needs to deliver excellent online experiences. Square Online was designed to adapt to how customers place orders today and in the future. Square Online synchronizes flawlessly with all Square products to optimize workflows and centralize operations.
LiveChat's mission of barrier-free communication is supported by its various integrations and high level of customization. Square sellers have access to a full-featured business communication solution that streamlines and simplifies the company's customer relations workflow after a 5-minute setup.
The chat app enables business owners to give omnichannel experiences to their consumers across various channels, including a widget on the store's website, Messenger, WhatsApp, Apple Messages for Business, SMS, and more. With the assistance of chatbots, visitors can receive responses to their questions around the clock. The platform's integrated ticketing system makes it easy to manage consumer demands. LiveChat is founded on business efficiency, and the technology enables businesses to reduce their overall interaction costs significantly.
Square sellers can access various chat, interaction, and analytics capabilities for customer service, sales, and marketing with LiveChat. Using pre-chat surveys or a real-time preview of pages, support agents can learn about a store's potential consumers, reach out to them at the appropriate time, and ignite a conversation with tailored greetings; for example, depending on the pages they are seeing. A poll revealed that consumers value individualized assistance messages. Organizations that consider this when communicating with them might anticipate a 16 percent greater influence on commercial outcomes.
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