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Retail Business Review | Friday, December 30, 2022
Retailers boost sales and customer engagement through strategic floor plans, customizable blueprints, and checkout locations.
FREMONT, CA: Retail chains need to upgrade their approach to customer engagement and retention through effective retail brick-and-mortar designs. Retail chains can drive revenue-positive developments to a retail store by featuring high-priority products, driving impulse sales, and managing customer flow through retail store designs.
Strategic retail designs contribute to revenue generation.
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Retail store layout: Strategically laying out floor plans like a grid, loop, free-flow/mixed, diagonal, forced-path, and angular layouts compliment the retail space, optimal shopping experience, and product. Product placement accordingly with floor plans directs overall store appearance.
Develop a blueprint: Retail planners need to develop their blueprints keeping retail strategy in mind. Incorporating software capabilities to design the optimal blueprint provides the retailer with the appropriate floor plan according to the products they want to sell and their marketing strategy. An effective blueprint must plan retail space to include checkout counter placement, tables, and inbuilt shelves. Blueprints must include every permanent fixture according to scale to allocate space accordingly. Blueprints provide retailers space to test out floor plan types and combinations.
Direct traffic flow: Physical retail space directs traffic flow and customer behavior. Store layout positions customers with products at a strategic place. The right floor plan choice makes customer navigation through the store inviting and convenient. Inappropriate space management deters customer engagement and affects disengagement. Floor plans trigger customer behavior. Decompressing space at entry prevents overstimulation and discomfort. Product placements need to coincide with unconscious customer movement. Customers tend to turn to their right when entering the store. Placing certain products towards the right side of the entrance facilitates engagement.
Positioning checkout: Planners can position checkouts at the left side of the store's exit. Customers enter the store following their natural inclination to turn right and exit the store on the left side. Checkout points at the end of the store leave ample room for optimal product display without distraction. Large retail spaces have checkout points at the end of the retail store space for more sales associates and walking space. They require more space near the exit to accommodate queues to fit customers with shopping carts.
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