Reducing The Retail Threats Through Information Technology

Retail Business Review | Tuesday, March 29, 2022

A retailer or a retail store is a business enterprise that sells mainly to the ultimate consumers for non-business use.

Fremont, CA: The following are the leading forms of information technology being used by retailers to reduce retail threats:

1. Biometric System:

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The Biometric system uses sophisticated technology that identifies special human characteristics such as fingerprints, retina and iris, face recognition, voice recognition, size and shape of the hand, etc. All these features are specific to each individual and are authentic proof of somebody's identity.

By using biometrics, the retailers have reduced credit card losses, etc. Hence it has increased customer confidence. Also, the retailers use biometric systems to record their employees' entry and exit times. This has proved extremely useful as it has improved the workforce's attendance and reduced so many frauds committed in the name of others.

2. Wireless Technology:

The retailers can monitor their in-store operations using wireless technology very effectively. The retailers can know any area of the retail store. A walkie-talkie is an effective medium by which the retailer can communicate with anybody around the store.

3. Integrated Electronic Security Management Solution (Close Circuit Television Cameras):

It includes camera surveillance to notice the activities in and around the retail store. It also includes creating a video recording of the activities in and around the store. It provides immediate access to these recorded videos to use at any time in the future, such as for evidence, investigations, etc. These types of systems are being progressively used by retailers these days.

Also involved in this is the remote viewing of the retailer's shop. Using this feature, the retailer can watch his shop live from any corner worldwide using the internet. Also, there is a system of alarms. The alarm will spontaneously ring, and an e-mail will be sent to the retailer on the happening of a pre-defined event.

For instance, the alarm should ring if the retailer has fed in the system that someone is trying to open the lock of the retail outlet illegitimately. If somebody tries to open the retail outlet illegally, the alarm will ring, and an e-mail will automatically be sent to the retailer. This system has proved extremely useful for the retailer against possible thefts, shoplifting, etc.

4. Bar Code Technology:

Every product is appointed a unique bar code. Generally, a bar code is a symbol consisting of many bars with some definite distance between them. A bar code holds information about the country code, the company code, the product code, the check digit, etc. This is a very common technique that retailers use.

When the bill is completed, these bar codes are recorded by the bar code scanners, and the details of the product are automatically loaded into the computer. This is a very efficient technique that helps in saving time while billing. Furthermore, if any article goes missing in the bar code series, it becomes easy to know the product details as all the information is already loaded on the computer. Also, bar codes are useful in stock-taking; therefore, any inventory shrinkages can be known.

5. Radio Frequency Identification (RFID):

RFID is a technology that is steadily being used by retailers these days. It is replacing the bar code technology. RFID incorporates retrieving and storing information from the tags attached to the products with frequency modulated radio wave transmission.

RFID technology helps track goods worldwide as long as the RFID reader is within the range. This is an extremely useful technology and can help track even stolen products if used properly. On the other hand, but intermittently, this technology is viewed as a drawback because it may interfere with an individual's privacy and can be used to track the customer's movements inside and outside the store.

6. Electronic Article Surveillance:

Electronic article surveillance is a different form of technology used by retailers. Under this technology, all the articles are connected with specific tags. Then, when the customer purchases the articles, these tags are eliminated properly by the sales clerks.

Additionally, various articles of inventory can be tracked by using this electronic article surveillance. All of these have helped the retailer be prevented the threat of goods being shoplifted. But if someone steals the articles or tries to proceed out of the store with the same stolen articles, the alarm rings at the store's exit, and therefore the retailer is alarmed about the shoplifting.

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