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Retail Business Review | Monday, September 26, 2022
Accomplishing your last-mile delivery to provide speedy, on-time delivery is critical to a delightful customer experience.
FREMONT, CA: Last mile delivery is the last step of the delivery process when a package is carried from a transportation hub to its destination point, i.e., a personal residence or retail store.
Perfecting your last-mile delivery to provide speedy, on-time delivery is critical to a delightful customer experience.
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Here are five ways a last-mile delivery solution can help optimize your delivery process.
1. Use route planning to reduce delivery times
There is always a route that drivers follow when delivering packages. These routes are nice and straightforward in a perfect world, with parcel drop-offs all along the way.
Still, a route could be several miles long with only a few drop-offs in total, particularly in rural areas.
That means plenty of time and gas spent on only a few deliveries.
Similarly, traffic congestion can use up just as much time and gas in heavily urbanized areas, Though the drop-offs are closer.
Onfleet improves delivery routes by automatically factoring time, location, vehicle capacity, and traffic to suggest efficient routes. Any updates on traffic that could influence these routes are sent to the drivers via SMS in real-time, improving route times and empowering end users with real-time information.
2. Decrease service time and labor costs with auto dispatching
With the first point, having software plan your routes saves the time required to do so manually and, since routes are updated in real-time, can also reduce the number of drivers needed in a day to complete the deliveries.
Managers can set auto-assignment rules according to driver location and route distance while limiting the number of tasks per driver.
This dispatch characteristic adds a new level of automation, helps save time, allows efficient resource allocation, and enables managers to spend time optimizing other areas of the delivery process. In addition, this level of automation simplifies last-mile logistics and helps reduce inefficiencies that drive up last-mile delivery costs.
3. Get drivers to offer proof of delivery
In a study by the industry, 56% of consumers demanded higher transparency in the delivery process.
Proof of delivery is documentation that validates an item delivered, like a sign from the recipient(e.g., a photo) of the package being left at the door, together with a date and time stamp.
With Quick, proof of delivery is made simple. Drivers can complete the process with a mobile app that supports photo collection, signatures, barcodes, and notes.
4. Use reporting to raise accountability
Reporting supports you in identifying bottlenecks and weaknesses before they become larger issues and opportunities for improvement.
With Onfleet, you can monitor key metrics, comprising success rates, service times, feedback scores, on-time rates, distance traveled, and more. You can screen this data by teams, drivers, day, week, or also by the hour of the day.
You can send this data anytime to produce custom, comprehensive reports.
By recording & monitoring these KPIs, you can trail your company's last-mile delivery supply chain and see just how time is being allocated.
5. Improve the customer experience
Making significant improvements to your customer communications needs goes beyond simply providing customers with a static tracking number.
When you use Onfleet's platform, your customers can track their order, talk to the driver directly, trail the vehicle their package is on with SMS notifications, and be section of a real-time feedback loop.
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