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Retail Business Review | Friday, March 25, 2022
By acquiring and processing a significant amount of logistics data and optimizing the route for last-mile delivery in real-time, technology transforms the online purchase and delivery system.
Fremont, CA: In the ultra-competitive world of eCommerce, last-mile logistics has proven to be a challenging problem for both large and small businesses. Many seemingly minor factors start to mount up in the last mile: consumers who can't accept delivery until the next day, inaccessible delivery zones, terrible weather, and so on. However, logistics entrepreneurs are rising to the occasion, making last-mile delivery more efficient than it has ever been.
Here’s how technology enhances last-mile logistics:
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Obtain data that provides the complete picture
For efficient last-mile logistics, data-driven decisions are critical. It's crucial to understand where slowdowns and errors occur in the first place if operators want to enhance delivery times and eliminate errors. If the company doesn't have a system in place to track how long each delivery takes, now is the time to get one so the company can set a standard.
Using route management software to plan journeys more efficiently
A computer can often see connections that a human mind cannot while constructing an effective multi-stop route. A variety of route management solutions are now available to assist businesses in successfully planning their logistics in order to deliver their items to customers on time. Even if it’s a small business with no immediate need for route management, it must think about whether it'll need it in the future as the company grows.
Individual customers can be tracked and managed
Fine-grain data is frequently required in last-mile logistics. If a company is utilizing CRM software, it should allow keeping track of specific accounts and clients' demands. Extra time set aside for a warehouse with a constantly packed dock or remembering where to leave a box at a client's home can make all the difference in providing better customer service.
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