MDS Fulfillment
Delivering Reliable Fulfillment Services

MDS Fulfillment specializes in providing full-service multi-channel e-commerce fulfillment and product distribution services to businesses. Focused on delivering the perfect order experience, it leverages the latest technology to ensure all orders are picked, packed, shipped, and delivered on time with the utmost care and attention to detail.

A boutique service provider, MDS offers customized value-added services like kitting, subscription box fulfillment, bundling, and light assembly. Free products with purchase promotion fulfillment and other incentive fulfillment support services are offered to enable clients to meet unique customer requirements and stand out in the market. MDS also facilitates seamless integration of a client’s shopping cart applications with its systems through APIs to streamline order fulfillment through automation.

One of the key aspects of MDS’ value proposition is its commitment to quality. To meet and exceed industry standards, it develops quality-driven processes and generates a monthly scorecard, comparing its operational metrics with those captured by the Warehousing Education and Research Council.

“In today's fast-paced internet shopping world, mistakes can be costly and time-consuming to resolve. On top of that, negative feedback from customers is detrimental to brand reputation. Consequently, we hold ourselves to the highest standards and ensure superior customer experience through our services,” says Brad Felker, president at MDS.

The MDS team follows a detailed, step-by-step onboarding process to the challenges they are currently facing, and their requirements. A typical day's order volume for these clients ranges from 500 to 1000 or more. Based on the information collected, solutions are designed to maximize efficiency and minimize costs. To ensure utmost transparency, MDS allows clients to execute what-if scenarios to determine potential costs and outcomes of different options. It works with them to model a typical month or year of activity to uncover all hidden or additional costs.

In one instance, MDS helped a privately held e-commerce company in the women's footwear accessories space that was searching for a new fulfillment center to support their high order volumes driven by a new website and social media engagement. They made a move to a local warehouse that was not equipped to handle the growing volume, resulting in numerous order fulfillment errors. MDS resolved this issue by offering various services and solutions that strengthened their brand and supported the order volume. It also provided professional onboarding and thoroughly tested integration for a successful go-live.

To track their performance, MDS implemented a Six Sigma-based quality program and monthly scorecard. Guaranteed same-day order fulfillment, enhanced reporting, and real-time web access for visibility into orders, inventory, customers, kitting, quality, and shipping were highly appreciated by the customer.

The results were impressive. The client’s order volume more than quadrupled in a month. They began to realize their full potential with MDS services, fully supporting new campaigns and sales promotions designed to increase sales, build the brand, and enhance customer satisfaction.

MDS’ success stems from a culture of core values centered on doing the right thing, building reliability, fostering positivity and adaptability, facilitating success through guided decision-making, seeking change for the better, and accountability. With these values at the heart of all operations, MDS stands true to its reputation of strengthening customer brands through industry-leading fulfillment services across the U.S. and Canada.